FAQs – Chambeli House

1. How long does delivery take?

Orders are processed within 1–2 business days and usually delivered within 3–5 working days across Pakistan.

2. Do you offer Cash on Delivery (COD)?

Yes ✅ we offer Cash on Delivery nationwide. You can also prepay via bank transfer for faster processing.

3. Do you ship internationally?

Currently, Chambeli House delivers only within Pakistan. For special international requests, contact us on WhatsApp at +92 323 8873746.

4. How long does the perfume last?

Our perfumes are crafted with 30% perfume oil concentration (most brands use only 20%). This gives you 8+ hours of lasting fragrance even in Pakistan’s climate.

5. What makes Chambeli House perfumes different?

  • Premium oils with higher concentration

  • Long-lasting projection

  • Affordable luxury designed for Pakistani women

  • Exclusive 50ML Limited Edition bottles

6. Can I return or exchange my perfume?

  • Damaged or wrong item: Report within 48 hours with an unboxing video for free replacement/refund.

  • Unopened perfumes: Can be returned within 7 days (customer pays shipping).

  • Opened perfumes, testers, sale items: Non-returnable due to hygiene reasons.

(See our Return & Refund Policy for full details.)

7. What if my perfume arrives damaged?

Please record an unboxing video when opening your package. Send it to us on WhatsApp within 48 hours, and we’ll replace or refund your order.

8. Are the perfumes original?

Yes ✅ every fragrance is designed and produced by Chambeli House with strict quality standards. We do not resell or repackage any other brand’s products.

9. Why only 50ML bottles right now?

Our 50ML perfumes are Limited Edition collector’s bottles — made to introduce premium customers to our luxury at an affordable price. Once the full-size line launches, these will never return.

10. How do I contact customer support?

📲 WhatsApp: +92 323 8873746
🕒 10:00 AM – 6:00 PM, Monday to Saturday